FAQs

How do I get a refund?

Please contact our customer care number or email us for refunds. All refunds are issued to the same card used during the purchase.

How do I track an order?

We will be providing you with a tracking number once your order is shipped. You can use this number to track your order. You can also reach out to our customer care team and we will be happy to assist you.

How do I modify an order?

You can make changes to your order when it’s still in the processing stage. If you are unable to modify, please contact customer care using the Contact us button and we will handle any changes to your order.

How do I cancel an order?

We accept 12 hours’ notice to cancel an order or update any changes such as quantity or Shipping Address information. Just feel free to contact us via Phone or Email. Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

Why is my order delayed?

We do our best to keep up with the growing demand for popular items. Sometimes, pre-transit order delays still happen. You can also reach out to our customer care team and we will be happy to provide updates regarding your order.

Where is your company located?

Farmers Pet Store is based in the United States, where the company's headquarters is also located. Our online store is open 24 hours a day, and you can rest assured that your orders are handled securely and with the utmost care at all times.

Am I entitled for a replacement if the item is damaged?

Yes! If this happens, we are truly sorry. If the item's defect is deemed valid, We will take care of you and cover all costs. We will send you a new product. We will make sure to correct the issue ASAP!

Will my order comes in one package?

When you order multiple items at a time, they may be shipped separately as some items are located locally and some international fulfilment centres. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. So please don't panic if you don't receive all of your items at once…they are all on the way.

FAQs

FAQs

How do I get a refund?

How do I track an order?

How do I modify an order?

How do I cancel an order?

Why is my order delayed?

Where is your company located?

Am I entitled for a replacement if the item is damaged?

Will my order comes in one package?

CONTACT INFO

Customer Service